Privacy Policy

BookJane Inc. prioritizes privacy protection and commits to transparent descriptions of practices regarding personal information and activity data collection, use, and disclosure.

1. What Information and Data Do We Collect?

a. General

The company collects information primarily to deliver safe, smooth, efficient, and customized service experiences, requesting only necessary data.

b. Information Provided by Users

• Public sections accessible without identification; account registration requires provided information
• Caregiver registrations include: name, address, phone, email, password, photo, verification materials
• Client/User registrations include: business name, address, contact details, logo, trademarks, verification materials
• Users confirm authority to provide all information, including third-party data
• Third-Party Provider Account integration may collect: name, gender, profile photo, connections
• Users may decline participation entirely

c. Payment Method

Credit card and banking information shared with third-party processors; payment data not stored on company servers.

d. User Feedback

Ratings and reviews collected per agreement terms.

e. Information and Data Collected Automatically

• Automatic collection includes: location, IP address, browser type, operating data, device information, carrier data, application IDs, cookie information, requested pages
• Cookies assist in service provision, personalization, usage analysis, advertisement targeting, fraud prevention
• Browser cookie disabling available; may limit service functionality
• Location services determine approximate location via internet service providers, cellular, Wi-Fi, GPS, iBeacons

Clock In/Clock Out Location Data:

• Location not actively tracked
• Data transmitted only during voluntary clock-in/clock-out actions
• Used solely for distance calculation between location and worksite
• No live tracking or continuous monitoring
• Coordinates not stored; processed then discarded
• Users maintain full location-sharing control

2. How Do We Use Information and Data?

Information and data support: account eligibility determination, service access licensing, user communications, marketing efforts, pricing updates, transaction facilitation, dispute resolution, problem troubleshooting, product/service information delivery, usage analysis, content improvement, error/fraud detection, agreement enforcement, administrative messaging, and customized experience delivery.

3. Our Disclosure of Information and Data

a. General Disclosure

Information sharing limited to methods described in the privacy policy and agreements, with explicit consent required; no selling, sharing, or rental without authorization.

b. Sharing Between Users

Connected caregivers and clients view basic information: names, photos, ratings, verification details, profile content, and communication channel shared data.

c. Anonymized Aggregated Data

Aggregated, anonymized data used for analytics purposes without disclosing identifying information.

d. Public Areas of the Service

User activities in public sections remain identifiable to accounts/usernames; published content visible to platform users.

e. Laws and Jurisdictions

Information disclosure permitted when reasonably necessary for: legal compliance, personal safety protection, fraud/security/technical issue addressing, or rights/property protection.

f. Sale of Business

Business acquisition scenarios permit information disclosure to acquirors under confidentiality arrangements typical for such transactions.

g. Storing and Processing Information and Data

Information and data storage/processing may occur outside Canada with continued protection safeguards and data export requirements, though subject to applicable jurisdictional laws.

h. Subsidiaries, Affiliates and Service Providers

Disclosure to third parties occurs for payment processing, data hosting, and communication services. Company selects reputable providers capable of confidential handling and legal compliance.

4. Correcting and Updating Information and Data

Users review, delete, and update information through accounts or by contacting the company. Location permissions disableable through device settings.

5. Information and Data Retention

a. General Retention Policy

Information retained as long as required for collection purposes, per company discretion and applicable law. De-identification occurs periodically for unused accounts and unnecessary data.

b. Termination of Account and/or Login

Terminated accounts may be deactivated with information retention possible for specified periods, disclosed consistent with policy practices.

6. Communication Preferences

Users unsubscribe from promotional emails anytime; service-related account communications continue.

7. Children's Privacy

Service targets adults only (age 18+). The company does not intentionally collect information from minors or allow their service use.

8. Security

Accounts protected by passwords requiring user protection and access limitation. Technical and organizational safeguards implemented; continuous security measures deployed against unauthorized access, loss, misuse, or alteration. No absolute security guarantee exists.

9. Other Information and Data Collectors

This policy addresses company-collected information only. Third-party information collection operates under different rules and policies.

10. Changes to This Privacy Policy

Amendments may occur; current policy governs information use. Material changes announced via service notice, registered account email, or agreement modification provisions.

11. Questions?

Contact: info@bookjane.com

Support: 6 am–10 pm ET, 1-855-265-5263, support@bookjane.com