Last updated: January 31, 2026
BookJane Inc. prioritizes privacy protection and commits to transparent descriptions of practices regarding personal information and activity data collection, use, and disclosure.
The company collects information primarily to deliver safe, smooth, efficient, and customized service experiences, requesting only necessary data.
Credit card and banking information shared with third-party processors; payment data not stored on company servers.
Ratings and reviews collected per agreement terms.
Information and data support: account eligibility determination, service access licensing, user communications, marketing efforts, pricing updates, transaction facilitation, dispute resolution, problem troubleshooting, product/service information delivery, usage analysis, content improvement, error/fraud detection, agreement enforcement, administrative messaging, and customized experience delivery.
Information sharing limited to methods described in the privacy policy and agreements, with explicit consent required; no selling, sharing, or rental without authorization.
Connected caregivers and clients view basic information: names, photos, ratings, verification details, profile content, and communication channel shared data.
Aggregated, anonymized data used for analytics purposes without disclosing identifying information.
User activities in public sections remain identifiable to accounts/usernames; published content visible to platform users.
Information disclosure permitted when reasonably necessary for: legal compliance, personal safety protection, fraud/security/technical issue addressing, or rights/property protection.
Business acquisition scenarios permit information disclosure to acquirors under confidentiality arrangements typical for such transactions.
Information and data storage/processing may occur outside Canada with continued protection safeguards and data export requirements, though subject to applicable jurisdictional laws.
Disclosure to third parties occurs for payment processing, data hosting, and communication services. Company selects reputable providers capable of confidential handling and legal compliance.
Users review, delete, and update information through accounts or by contacting the company. Location permissions disableable through device settings.
Information retained as long as required for collection purposes, per company discretion and applicable law. De-identification occurs periodically for unused accounts and unnecessary data.
Terminated accounts may be deactivated with information retention possible for specified periods, disclosed consistent with policy practices.
Users unsubscribe from promotional emails anytime; service-related account communications continue.
Service targets adults only (age 18+). The company does not intentionally collect information from minors or allow their service use.
Accounts protected by passwords requiring user protection and access limitation. Technical and organizational safeguards implemented; continuous security measures deployed against unauthorized access, loss, misuse, or alteration. No absolute security guarantee exists.
This policy addresses company-collected information only. Third-party information collection operates under different rules and policies.
Amendments may occur; current policy governs information use. Material changes announced via service notice, registered account email, or agreement modification provisions.
Contact: info@bookjane.com
Support: 6 am–10 pm ET, 1-855-265-5263, support@bookjane.com